This control plane turns insurance claim data into one buyer-readable surface: missing packet proof, coding drift, denial pressure, stale attachments, and the appeal packets needed before reimbursement or service-line trust slips.
| Lane | Owner | Focus | Status | Findings | Next action |
|---|---|---|---|---|---|
| Claim intake and packet triage The intake desk should surface which claims are missing proof, not just ticket counts. |
Revenue Cycle Operations | Missing packet capture and payer-ready claim context | RED | 4 | Repair the two at-risk packets before denial posture hardens. |
| Clinical evidence routing Clinical packets need owner-safe routing before they become payer exceptions. |
Clinical Appeals RN | Medical necessity notes and service-line justification | YELLOW | 6 | Close the peer-review attachment gap for CLM-1042. |
| Coding and denial defense Coding drift is visible before it contaminates the appeal bundle. |
Coding Review | Modifier evidence and variance explanation | YELLOW | 1 | Complete coding reconciliation for the imaging resubmission. |
| Appeal posture Appeal packets must stay readable to both internal operators and payer reviewers. |
Appeals Operations | Narrative completeness and denial-safe packet handoff | RED | 1 | Finalize the chronology and route the NovaCare appeal packet to review. |